Improving your communication may sound like a generic phrase, but everyone could stand to brush up on their skills. The way you deliver information in a small business is crucial to building trust, and keeping the customers and partners you have. Keep these five tips in mind before you draft your next memo, dial your next number or send your next fax.
1. Tighten It Up
People can really only take in so much information at a time. The problem is that when you’re passionate about a topic, it can be difficult to keep it all in. Or sometimes when it comes to contracts and terms of conditions, you don’t want to leave anything out. While these are both understandable, you really want to strive to boil things down to their essence whenever you can.
2. Speak Colloquially
This doesn’t mean dumbing yourself down, but it does mean trying new avenues when speaking to different people. Your words should be chosen to convey a point, not confuse people. As a small business, people should know that they can come to you for valuable insight and information, not explanations they need a dictionary to understand.
3. Never Assume
Information will always make the rounds, but it may take a while for it to do so. You should never talk to a customer or employee as if they already know as much about the subject matter as you. It puts people at a disadvantage to make informed decisions, and causes resentment on all sides.
4. Be More Exact
This will be difficult for many because ‘business-speak’ has become a euphemism for ‘nonsense.’ The more you say something and do another, the more chances you give to other people to start doubting everything about you. Just because a lot of people do it, doesn’t mean you have to.
5. Try It Different Ways
This will also be a hard one to do because you want to tell those you do business with important information without insulting their intelligence. The reality is though you may have to give them the same message through fax, phone or in person. Onlinefaxes.com has the communication means to get all of your information into the hands of the right people quickly and easily.
This post was written by Melody Gee, Content Director of http://www.onlinefaxes.com/.
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